Ecommerce return fraud prevention, reinvented.
SpotFraud detects coordinated fraud rings in real time, automatically freezes suspicious transactions, and blocks bad actors across your entire merchant network. All on autopilot.
Connect to your tech stack
SpotFraud connects to the platforms your team already uses — ecommerce, payments, support, and communication tools. Alerts and fraud intelligence flow into your existing workflows so your operations never skip a beat.
Explore IntegrationsMultiple ways to deliver alerts
Alerts arrive where your team already works. No new software to adopt.
Slack and Teams
Real-time threat alerts delivered to the channels your team already monitors.
Shopify Flow
Automated order holds, customer tagging, and fulfillment routing on detection.
Webhooks and API
Stream fraud signals into any internal system, warehouse, or BI platform.
Gorgias and Zendesk
Enriched support tickets with fraud context so CX agents know immediately.
Email and SMS
Configurable alerts by severity — instant for critical, digest for routine.
Client Portal
Full dashboard with case files, identity graphs, and action audit trails.
The scale of the problem
Return fraud is a growing crisis across ecommerce. Most brands don't realize the full scope until they look at the data.
Annual Losses
Lost to return fraud annually across the U.S. retail industry
Return Rate
Average ecommerce return rate, nearly 1 in 6 orders come back
Retailers Impacted
Of major retailers report fraud as a significant operational threat
True Cost Per Dollar
Lost per every $1 in chargebacks when accounting for all costs
Who we're built for
Purpose-built protection for the industries that lose the most to return fraud. From fashion to electronics, we defend the brands that need it most.
Fashion & Apparel
Electronics
Health & Beauty
Home & Lifestyle
Sporting Goods
Luxury Goods
Sneakers & Streetwear
Supplements & Vitamins
Jewelry
Fashion & Apparel
Electronics
Health & Beauty
Home & Lifestyle
Sporting Goods
Luxury Goods
Sneakers & Streetwear
Supplements & Vitamins
Jewelry
How it works
Most fraud prevention starts after the damage is done. We start before the first order is placed and stay vigilant through every step after.
Our solutions
From the moment a fraud group mentions your brand to the moment they attempt to social engineer your support team. Every step is tracked, correlated, and stopped.
Intercept threats before the first order
Our persistent surveillance network monitors over 4,000 underground communities, private channels, and darknet marketplaces where fraud techniques are discussed, coordinated, and sold. When your brand is mentioned alongside a working exploit or return policy vulnerability, our platform captures the full operational context and alerts your team before any fraudulent activity reaches your store. This is not reactive monitoring. It is preemptive threat intelligence that gives you hours or days of advance warning.
Every return scored in real time
Every return request that enters your system is scored against live intelligence the moment it is submitted. Our machine learning pipeline evaluates over 30 independent signals, including device fingerprint entropy, address normalization patterns, payment instrument velocity, behavioral timing, claim type distribution, and cross-network threat data to produce a composite risk score in milliseconds. Suspicious refunds are paused automatically through direct API integration with your payment processor. Legitimate customers experience zero friction while fraudulent returns are intercepted before a single dollar leaves your account.
Persistent actor profiles across the network
Serial fraudsters rely on identity rotation by changing names, cycling devices, jigging addresses, and switching payment methods between attacks. SpotFraud builds persistent identity graphs that link all of these signals across transactions, merchants, and time. When a new order arrives from an account that shares even a subset of identity signals with a previously blocked actor, the connection is surfaced immediately. These identity graphs grow stronger with every interaction, making evasion exponentially more difficult the longer a bad actor operates.
Active monitoring through the critical window
The 48 to 72 hour window after delivery is when social engineering attacks begin. Fraudsters file false claims, contact support agents with scripted escalation patterns, and attempt tactic rotation between claim types to find one that succeeds. SpotFraud enters active surveillance mode for every flagged order during this period, tracking return request submissions, support ticket velocity, claim type selection patterns, communication behavior, and coordination signals across multiple accounts targeting the same brand simultaneously.
One catch protects every merchant
When a fraud actor is confirmed at any merchant in the SpotFraud network, every associated identity signal, including device fingerprints, address clusters, payment instruments, email domains, IP ranges, and behavioral signatures, is permanently blocked across all 847 partner merchants in under 200 milliseconds. This network effect is the most powerful deterrent in the system. A fraudster who succeeds at one unprotected brand is instantly neutralized across every brand in our ecosystem before they can attempt a second attack. The more merchants participate, the stronger the protection becomes for everyone.
A global network that outsmarts fraud
Deep identity intelligence, cross platform verification, and a shared merchant network that makes every fraudster visible before they act.
The compounding moat
Every fraud ring caught, every method decoded, and every chargeback fought makes the system more accurate. This is not a tool that degrades over time. It is a system that becomes exponentially more valuable as the network grows. The more merchants participate, the stronger the protection becomes for everyone.
A complete defense system
Six integrated layers of protection that work together, from underground intelligence to fund recovery.
Returns Audit and Recovery
Forensic reconstruction of identity graphs across historical return data, surfacing coordinated fraud rings that operated undetected.
Real Time Fraud Interception
Ensemble ML scoring against live threat intelligence with sub-second API holds when composite risk exceeds threshold.
Identity Intelligence
Probabilistic record linkage builds persistent actor profiles that survive name, device, and payment rotation across the entire network.
Underground Surveillance
NLP-driven threat extraction from 4,000+ fraud channels with campaign fingerprinting and pre-emptive threshold elevation.
Cross Network Blocking
Federated identity propagation neutralizes confirmed actors across the entire merchant ecosystem in under 200 milliseconds.
Legal Deterrence and Recovery
Cryptographically signed evidence chains, jurisdiction routing, and recovery probability modeling for organized fraud cases.
Predict your savings
See how much fraud is really costing you and what you could save with SpotFraud.
True cost per dollar
Every $1 lost to a chargeback actually costs $3.75 when you factor in merchandise, shipping, processing fees, and the operational overhead of disputing the claim.
Repeat targeting rate
Fraudsters who succeed once come back and share the method. Brands that don't respond see attack volume more than double within 90 days.
Early interception rate
Catching fraud before fulfillment preserves inventory, eliminates shipping costs, and protects the customer experience for legitimate buyers.
Your numbers
Current annual loss
$145,560
$12,130 per month
You could save
$7,278/mo
$87,336 annually with SpotFraud
The compounding cost of inaction
Fraud losses accelerate as methods are shared across underground networks and attack patterns repeat at scale. Early intervention flattens the curve dramatically.
$108K
Saved in Year 1
Based on $180K annual return volume with 60% fraud interception rate
72%
Chargeback Reduction
Median reduction across merchants in the SpotFraud network
3.2x
ROI in 90 Days
Most merchants see positive return on investment within the first quarter
Based on median performance across the SpotFraud merchant network
Ready to see what you're missing?
Book a demo and we'll show you exactly how SpotFraud protects your brand — with a personalized threat assessment based on your data.